Prior to any software implementation the business, Häagen-Dazs retail locations, had an employee turnover rate of over 70% per year. The reasons for this turnover were not clear and, although various attempts were made to maintain the staff motivated with attractive incentive plans, contests and parties, the employee turnover was not reduced.
At the same time, there were assessments with very low scores in the different quality indicators, such as the "Mystery Sale". The average of these scores was below 8.5 (the minimum required by the Global Brand) in at least 5 of the 22 branches on an annualized basis.
It was obvious, the team was unmotivated, with little involvement in their tasks, very low staff retention and with sales well below established goals.
In this 7 minute video, she describes how she uses EPIC to lower turnover and increase engagement.
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